Refined Support
Effective Date: 31 March 2026

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1. Introduction

Refined Support (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and submit enquiries through our contact forms.

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2. Information We Collect

We only collect personal information that you voluntarily provide through our website contact forms. This may include:

• Your name

• Email address

• Phone number (if provided)

• Any information you include in your message

We do not collect payment information, as no payments are processed through our website.

 

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries

• Communicate with you about our services

• Provide requested information or support

• Maintain internal records

We will not use your information for unsolicited marketing unless you have explicitly requested it.

 

4. How Your Information Is Stored

When you submit a contact form:

• Your message is sent directly to us via email

• We store emails securely within our email system

• We take reasonable steps to protect your information from unauthorised access

 

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information only if required to do so by law or to protect our legal rights.

 

6. Data Retention

We retain your information only for as long as necessary to:

• Respond to your enquiry

• Maintain business records

• Comply with legal obligations

You may request deletion of your data at any time (see Section 8).

 

7. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to improve user experience. These do not identify you personally.

You can adjust your browser settings to refuse cookies if you prefer.

 

8. Your Rights

Under UK data protection law (including the UK GDPR), you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

To exercise any of these rights, please contact us using the details below.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Refined Support
Email: hello@refinedsupport.com

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.